New incident and detail

New incident – you fill in title (subject), system (if in lookup), incident type/category, priority (low, medium, high, critical), and description. After submission the incident appears with status “Created”.

Incident detail – card with basic data, comments, and attachments. If you have permission: Assign solver (select user), Change status (In progress, Resolved, Closed, Rejected, On hold). Complaint – if the feature is enabled, you can submit a complaint about the resolution. Comments are for communication between requester and solver; attachments for sending files.

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